Support Packages
| Included Services | Standard | Premium | Platinum |
|---|---|---|---|
| Chat Support | |||
| Chat & Phone Support | |||
| Chat & Dedicated Phone Line Support | |||
| Ticket prioritization by urgency level | |||
| 24/7 Availability | |||
| Business Hours Support (8 AM to 6 PM) | |||
| Dedicated technical support team composed of a support representative and a program manager | |||
| On-site assistance, if necessary, during closing periods (subject to an additional contract) | |||
| Languages: Portuguese, English, and Spanish | |||
| Early notification of new platform releases | |||
| Access to user manuals and support reports |
Included Services
Chat Support
Standard
Premium
Platinum
Chat & Phone Support
Standard
Premium
Platinum
Chat & Dedicated Phone Line Support
Standard
Premium
Platinum
Ticket prioritization by urgency level
Standard
Premium
Platinum
24/7 Availability
Standard
Premium
Platinum
Business Hours Support (8 AM to 6 PM)
Standard
Premium
Platinum
Dedicated technical support team composed of a support representative and a program manager
Standard
Premium
Platinum
On-site assistance, if necessary, during closing periods (subject to an additional contract)
Standard
Premium
Platinum
Languages: Portuguese, English, and Spanish
Standard
Premium
Platinum
Early notification of new platform releases
Standard
Premium
Platinum
Access to user manuals and support reports
Standard
Premium
Platinum